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Computer help
Windows PCs and Macs: Wi-Fi trouble, computers that won't start, slow or frozen computers, laptops that won't charge, and updates that fail.
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Common problems
Five issues people often run into. Listed by topic, not ranked.
- Won't connect to Wi-Fi, or won't stay connected
Usually fixable from your own settings. See the Wi-Fi page. Go to that page → - Won't turn on, or the screen stays blackGuide coming soon
Power, display and startup checks, in order. - Slow or frozenGuide coming soon
Startup apps, updates, storage and more. - Laptop won't chargeGuide coming soon
Charger, port and battery checks. - Updates fail or get stuckGuide coming soon
Get Windows or macOS updates to finish.
Guides
Guides for computer help
- Windows 11 running slow: fixes that actually helpComing soonStartup apps, updates, storage and more.
- Free up disk space on Windows safelyComing soonClear space without deleting your stuff.
- Windows Update stuck or failing: step by stepComing soonGet updates to finish.
- Mac running slow: what to check firstComing soonBefore you buy a new Mac.
Guides marked Coming soon are planned but not written yet.
Other topics: Printer help · Wi-Fi & internet · Email · Phones & tablets · Scams & security · Label printer help
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