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Connected to Wi-Fi but “no internet”?

Last reviewed: October 2026, against Microsoft, Apple and Google support pages · For Windows, Mac, iPhone, iPad and Android · Also covers internet down after a power outage.

Your device shows it's connected to Wi-Fi, but web pages won't load and you see “No internet,” “No internet access” or “Connected, no internet.” That means the link between your device and the router is working, but the router isn't getting you online. The fix is usually a restart in the right order.

⚡ The short version

  1. Check other devices. If nothing in the house can get online, the problem is the router, modem or provider, not your device.
  2. Restart the modem and router in the right order (steps below).
  3. Check for an outage with your internet provider.
  4. If only one device has the problem, restart it, then forget and rejoin the Wi-Fi network.

First: is it one device, or all of them?

Try loading a website on another phone, tablet or computer on the same Wi-Fi.

Restart your modem and router (the right way)

Most homes have a modem (brings the internet in from the cable, phone or fiber line) and a router (makes the Wi-Fi). Sometimes they're one box, often from your internet provider. The order matters:

  1. Unplug the power from both

    Unplug the power cord from the modem and the router (or the single combined box). Wait at least 30 seconds.

  2. Plug the modem back in first

    Wait until its lights settle and it looks ready. This can take a few minutes. Check the box or your provider's instructions for what the lights should look like.

  3. Then plug the router back in

    Wait a few minutes for the Wi-Fi to come back, then try a website again.

After a power outage: equipment can come back on in the wrong order or get stuck. Doing the restart above often fixes this. Also check that every cable is firmly plugged in.
Don't press the small “Reset” hole on the router unless your provider tells you to. A reset (as opposed to a restart) can erase your Wi-Fi name, password and settings.

Still nothing? Check for an outage

  • Use your phone's mobile data (turn Wi-Fi off) to visit your internet provider's website or app and look for an outage or service status page, or call the support number on your bill.
  • Look at the lights on the modem. A red light, or an internet light that's off or blinking for a long time, often points to a problem on the provider's side. Your provider can tell you what the lights mean for your model.
  • If the provider says there's no outage, ask them to check your line or modem. They can often test it remotely.

Fix just one device

If other devices work fine, the problem is on this device. First, restart it. Then try these steps for your device:

  1. Turn Wi-Fi off and on: select the network icon at the bottom-right of the taskbar and switch Wi-Fi off, wait a few seconds, and switch it on.
  2. Run the troubleshooter: on Windows 11, open the Get Help app and search for the Network and Internet troubleshooter; on Windows 10, Start → Settings → Network and Internet → Status → Network troubleshooter. Follow what it finds.
  3. Forget and rejoin: on Windows 11, Start → Settings → Network & internet → Wi-Fi → Manage known networks, select your network and choose Forget. Then connect again and enter the Wi-Fi password.
  4. Last resort, network reset: on Windows 11, Settings → Network & internet → Advanced network settings → Network reset (on Windows 10, Settings → Network & Internet → Status → Network reset). This removes saved networks and VPN settings, so you'll need your Wi-Fi password, and the computer restarts.
  1. Turn Wi-Fi off and on: click the Wi-Fi icon in the menu bar and switch it off, then on.
  2. Forget and rejoin: Apple menu → System Settings → Wi-Fi, click Details… next to your network, then Forget This Network. Rejoin and enter the password. On older Macs, use System Preferences → Network.
  3. Install any waiting macOS updates: Apple menu → System Settings → General → Software Update.
  1. Turn Wi-Fi off and on: Settings → Wi-Fi, switch it off, then on.
  2. Forget and rejoin: in Settings → Wi-Fi, tap the info (i) button next to your network, tap Forget This Network, then join again with the password.
  3. Last resort: Settings → General → Transfer or Reset iPhone (or iPad) → Reset → Reset Network Settings. This erases all saved Wi-Fi networks and passwords, cellular settings, and VPN settings. It doesn't delete your apps, photos or other content. If a school or workplace set up your network, ask their IT team first.

Menu names vary by phone maker, so look for similar wording.

  1. Turn Wi-Fi off and on from the quick settings panel (swipe down from the top of the screen).
  2. Forget and rejoin: open Settings, go to your Wi-Fi settings (often under Network & internet or Connections), tap your network or its settings icon, choose Forget, then join again with the password.
  3. Last resort: search Settings for Reset Wi-Fi or Reset network settings. This erases saved Wi-Fi networks and passwords.

Other things worth checking

  • Using a VPN? Turn it off and try again. A VPN that can't connect can block the internet.
  • Hotel, airport or café Wi-Fi? Many public networks need you to accept terms on a sign-in page first. Open a browser and try any website; the sign-in page should appear.
  • Wrong date or time on the device can stop secure websites from loading. Make sure it's set automatically.
  • Try a cable: if your computer can plug into the router with an Ethernet cable and that works, the problem is with the Wi-Fi, not the internet connection itself.
  • Just one website won't load? The site itself may be down. Try a different site to check.

Wi-Fi keeps dropping instead, or your network doesn't show up at all? Those are separate guides, coming soon.

Sources

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